At Cape Fear LTC Pharmacy, we are committed to protecting the privacy and security of individuals who communicate with us through SMS text messaging. This policy explains how we collect, use, store, and protect information shared through our SMS services.
1. Information We Collect
When you interact with our SMS services, we may collect:
• Your mobile phone number
• Your name (if provided)
• Information you choose to share in your messages
• Communication preferences
• Limited, non-sensitive details related to pharmacy support (e.g., refill
confirmations, delivery coordination)
We do not request or require sensitive health information (PHI) through SMS. If you voluntarily share PHI, we will handle it in accordance with our privacy and security practices.
2. How We Use SMS Information
We use SMS messaging to support your relationship with Cape Fear LTC Pharmacy. This may include:
• Refill reminders
• Delivery coordination
• Prior authorization status updates
• Customer support and general pharmacy assistance
• Responses to questions you send to us
• Service-related notifications
We do not use SMS messaging for marketing or promotional purposes.
3. Information Protection
We take reasonable administrative, technical, and physical safeguards to protect your information. Access to SMS data is limited to authorized pharmacy personnel who require it to provide services.
While SMS is a convenient communication method, it is not a fully secure channel. For this reason, we avoid sending sensitive personal or medical information through text messaging.
4. Information Sharing
We may share information only with:
• Trusted service providers who support our communication systems
• Partners who assist in delivering pharmacy services
All third parties are required to maintain confidentiality and protect your information.
Cape Fear LTC Pharmacy does not sell, rent, or trade your SMS information. Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
5. Use of Links
If we send a link by SMS, it will only direct you to our official website: ‘ https://capefearltc.com/ ‘
We do not use shortened URLs or third-party tracking links.
6. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website and become effective immediately upon posting.
7. Contact Us
If you have questions or concerns about this SMS Privacy Policy or your communication
preferences, please contact us:
Email: Maria@capefearltc.com Website: https://capefearltc.com/
SMS Terms & Conditions
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from Cape Fear Long Term Care Pharmacy LLC, messages may be received related to the following:
• Appointment reminders
• Follow-up messages
Example: “Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. SMS messages may be received related to appointment reminders
Follow-up messages
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from Cape Fear Long Term Care Pharmacy LLC can be done in the following ways:
Verbally, during a conversation.
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://capefearltc.com/
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
Recent Comments